In order for a customer to apply for product certification, the following is the procedure to be adhered to:
A client should send an application letter to the TBS Director General requesting for product certification service. The Director General replies, explaining, among others, the procedures which are to be followed and the costs involved. The reply will also include a special form which the applicant is required to fill and return back with the following documents:
a) Flow of production of a specific product;
b) Organization structure showing a quality control unit;
c) List of raw materials that are used for production and where they are coming from for every product;
d) A map which shows how to reach to the factory;
e) Business Licence;
f) Taxpayer Identification Number (TIN).
2. Initial Inspection
Initial inspection is done by TBS inspectors. A sample is taken and tested to check if a product meets the set standards. The inspector then prepares an initial report and a checklist of issues which are to be amended by the client.
The samples taken during initial inspection are tested in the TBS laboratories against relevant standard. Upon completion of the testing, a test report is given to the client.
The decision whether or not to be given a licence/ certificate depends on the initial report together with the test report. Generally, both reports should show that the environment at the factory and production system have no problems. If there is any problem then the client is required to make adjustments and later the inspector will go back and take another sample.
5. Validity of the licence/ certificate
The standards mark licence/ tested product certificate is valid for one year only. At the end of each year the client has to seek for renewal. This is to ensure that each certified client has a chance at mandatory level to be inspected once every year in case by chance the client missed to be inspected in between.
Requirements for Free Product Certification Service for Micro, Small and Medium Entrepreneurs (MSMEs)
Every year the government sets aside a certain amount of money to assist Micro, Small and Medium sized Entrepreneurs (MSMEs) when they apply for certification of their products so as to acquire licence to use the TBS standards mark of quality. Some of them are not supposed to pay any fee due to their small capital. However, to be able to have their products certified under government subsidy, SMEs are required to get an introduction letter from the nearby office of the Small Industries Development Organization (SIDO). It is important to ensure that the letter clearly describes exactly what the entrepreneur is doing.
For more details on the Standards Mark Licence and Tested Product Certificate Scheme Procedure download the file below:
MANAGEMENT SYSTEM CERTIFICATION
In order for a customer to apply for management system certification, the following is the procedure to be adhered to:
A client should send an application letter to the TBS Director General requesting for management system certification service. Applications can be sent via email through email@example.com, postal address or by submitting to the nearby TBS office.
Upon receipt of the application, the client is provided with questionnaire to fill all the necessary information.
Application review is done through examining questionnaire filled by the client to determine location of the firm, number of workers at the firm and functions of the firm in order to establish the degree of conformance to the standard applied by the client.
Upon application review, the feedback will be communicated to the client accompanied with the costs for management system certification.
3.Stage I Audit
This stage consists of reviewing client’s management system documented procedures and processes against requirements of international management system standard.
4.Stage II Audit
This stage consists of on-site audit of activities in the firm to check conformity of the implemented quality management systems against the requirements of international management system standard, organization documented procedures and regulations.
Upon compliance with the relevant management system standard, the client will be granted with a management system certificate which will be valid for 3 years from the date of issue.
6.First Surveillance audit
Surveillance audit will be conducted at least once per year to confirm effective implementation of the requirements of relevant management system standard.
7.Second Surveillance audit
Surveillance audit will be conducted within 12 months to confirm effective implementation of the requirements of relevant management system standard.