CONCLUSION

The Type Testing Desk is an important interface between TBS customers and TBS laboratories. Its role shall be strengthened by improving its visibility, clearly defining and publishing its testing scope, and integrating the service into the TBS website.

Particular emphasis should be placed on the construction and infrastructure industry, where large volumes of construction materials, electrical products, street-lighting equipment and energy-related products are procured.

The inclusion and promotion of services from Building and Construction Engineering Laboratory, Electrical Engineering Laboratory, Energy Efficiency Laboratory and other relevant laboratories will provide customers with a more comprehensive testing solution through a single TT Desk.

The proposed website integration and QR-code questionnaire would make the service more accessible, improve customer data collection, facilitate referral to the appropriate laboratory, strengthen marketing and provide an opportunity to increase the number of customers using TBS laboratory services.

Ultimately, a stronger and more visible TT Desk can contribute to better quality assurance in construction and infrastructure projects, improved customer service, increased utilization of TBS laboratory capacity and increased revenue generation for TBS.