TT DESK CUSTOMER ENGAGEMENT SYSTEM

The TT Desk Customer Engagement System is a customer focused approach designed to provide a single point of contact between customers and TBS technical services. It helps customers easily identify applicable standards, testing requirements, costs, and laboratory services for their products. The system also enables effective communication, follow-up, customer feedback, and repeated business, thereby improving service delivery, customer satisfaction, and TBS revenue.

A GOOD TT DESK CUSTOMER ENGAGEMENT CYCLE

Customer → Type Testing request trough letter/iSQMT System → Product & tests requirements assessment → Expected turnaround time→ Prepare and Provide Proforma invoice/Payment advice → Payment → Sample registration on iSQMT System → Relevant laboratory → Testing → Test report → Customer

          

           CUSTOMER APPROACHES TT DESK

• Email
• Online platform (portal.tbs.go.tz)
• Phone
• Trade fairs / events such as ERB events
• Walk-in

             THE CUSTOMER RECEIVES UPDATES SUCH AS:

• Sample received
• Testing started
• Testing completed
• Report ready
• Results/report delivery
• The test report is issued through the appropriate TBS process (iSQMT system)